Privacy Policy

PRIVACY POLICY

1. SCOPE OF THIS POLICY

This Privacy Policy (“Policy”) explains how Artificial Intelligence Suisse SA, operating under the brand Ai4Privacy (“Ai4Privacy”, “we”, “us”, or “our”) collect, use, disclose, and protect your Personal Data. It applies to Personal Data collected through our Website, as well as offline interactions and other communication channels. By using our Website or interacting with us, you acknowledge that you have read this Policy.

2. SOURCES OF PERSONAL DATA

We collect Personal Data from or about you through:

• Direct interactions: When you provide Personal Data directly to us, such as when you contact us, sign up for an account, create a subscription, or use our AI assistant.
• Automated technologies: When you use our Website, we collect certain information automatically (e.g. IP address, user agent, navigation/referrer data, last login).
• Third-party sources: Including service providers, partners, and publicly available sources.
• Payment processors: when you subscribe or pay for services via Stripe.

3. TYPES OF PERSONAL DATA WE COLLECT

Depending on your interactions with us, we may collect the following categories of Personal Data:

• Contact information: such as your email.
• Account information: username, password, account creation date, last login.
• Payment information (via Stripe): identifiers, billing details, address, email, phone, payment method, subscription details, invoice history, coupons/discounts, status (active, canceled, delinquent).
• Website usage data: including request timestamps, referrer policy, browser type, device information, conversation_id, user preferences.
• Cookies and similar technologies: as described in our Cookie Policy.
• Chat content: text or other content you provide when interacting with the AI assistant.
• Marketing preferences: such as your subscription status and interaction with our communications.
• Other Personal Data: you may provide to us in the context of communication or request.

We may also create deidentified or aggregate data, which cannot identify an individual and is not considered Personal Data under applicable law.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our Website uses cookies and similar technologies to enhance user experience, understand user behavior, and improve our services. We only use session cookies and do not use third-party cookies. We use cookies based on your preferences and applicable legal requirements. The data collected through cookies is limited to information about your session and user preferences.

Details are outlined in our Cookie Policy.

5. LEGAL BASIS

In accordance with applicable data protection laws, the legal basis for collecting and processing personal information about you is that such processing is necessary for our legitimate interests in operating our business and providing our services effectively. In certain cases, processing is necessary for the performance of a contract with you, for example in connection with account creation, subscription management and payment processing. In other cases, we rely on your consent, such as for sending marketing communications or when you voluntarily provide Personal Data in your use of the AI assistant.

6. USE OF YOUR PERSONAL DATA

We use your Personal Data for the following purposes:

Purpose	Legal Basis	Legitimate Interests (where applicable)
To operate, maintain, and improve our Website and AI assistant	Legitimate interest / Consent	Improve user experience and website functionality
To respond to your inquiries and provide support	Contract / Legitimate interest	Fulfill user requests and build customer relationships
To communicate with you, including sending updates	Consent / Legitimate interest	Inform you about our activities and services
For analytics and technical troubleshooting	Legitimate interest	Optimize website performance
For marketing (where permitted)	Consent	N/A
For compliance with laws or enforcement requests	Legal obligation	N/A
To process payments and manage subscriptions	Contract / Legitimate interest	Enable billing and subscription management
To allow you to interact with and manage your data through the PIMS system	Contract / Legitimate interest	Provide privacy-enhancing functionality under user control

7. DISCLOSURE OF YOUR PERSONAL DATA

We may share your Personal Data with our service providers who help us operate and maintain our Website, AI assistant and related services. We may disclose Personal Data to third parties, as required by law, for example to comply with a legal obligation or to protect our rights, property, or safety and that of our users or the public.

8. INTERNATIONAL DATA TRANSFERS

Ai4Privacy is based in Switzerland and as a result, personal information that we collect may be processed and stored in Switzerland or in other countries. If we transfer your Personal Data to countries outside your jurisdiction, we will ensure that appropriate safeguards are in place as required by applicable law.

9. DATA RETENTION

We retain Personal Data for as long as necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and applicable legal requirements. We will securely delete or anonymize Personal Data when it is no longer needed.

10. YOUR RIGHTS

Subject to applicable law, you may have the following rights regarding your Personal Data:

• Access: to request access to your Personal Data held by us.
• Rectification: to request correction of inaccurate or incomplete Personal Data.
• Erasure: to request deletion of your Personal Data, where applicable.
• Restriction: to request restriction of processing under certain conditions.
• Objection: to object to processing based on legitimate interests, where applicable.
• Portability: to request transfer of your Personal Data to another organization.
• Withdraw Consent: to withdraw your consent at any time where processing is based on consent.

To exercise your rights, please contact us at [email protected]. We will respond in accordance with applicable law.

11. SECURITY

We implement appropriate technical and organizational measures to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

12. CHILDREN’S PRIVACY

Our Website is not directed to individuals under the age of 16. We do not knowingly collect Personal Data from children under 16 without parental consent. If we learn that we have collected Personal Data from a child under 16 without verification of parental consent, we will take steps to delete the information as soon as possible.

13. CHANGES TO THIS POLICY

We may update this Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will indicate at the top of this Policy the date it was last updated. If we make material changes, we will notify you via our Website or by other appropriate means.

14. CONTACT US

If you have any questions or concerns about this Policy or our data practices, please contact us at:

Artificial Intelligence Suisse SA
Rue de la Molière 2
PO Box 280
CH-2800 Delémont
Switzerland
Email: [email protected]